Welcome to Cocoon Support

We recommend unboxing your Cocoon™ mattress as soon as possible. Do not leave your Cocoon™ mattress compressed in the plastic wrapping or box for more than 30 days as that can lead to damage.

Yes! If you’re not in love with your new Cocoon™ by Sealy mattress, we’ll give you your money back, no questions asked. We’ll arrange to pick up the mattress and donate it to a local agency. (Don’t worry—you don’t even have to put it back into the shipping box.) And then we’ll credit your card for the total amount of your purchase. Wins all around. You can read about our full return policy here.

You can start a return here.

Note: Only one return per customer. Repeat customers do not qualify for a comfort exchange or return on a model they have previously purchased.

If we can’t find a way to make you happy, we’ll give you your money back. We’ll arrange to pick up the foundation, and donate it to a local agency. (Don’t worry—you don’t even have to put it back into the shipping box.) And then we’ll credit your card for the total amount of your purchase. Wins all around. You can read about our full return policy here.

You can start a return here.

Note: Only one return per customer. Repeat customers do not qualify for a comfort exchange or return on a model they have previously purchased.

Given the personal nature of the Sealy® Sleep Bundle, we only accept returns if the item is damaged at delivery or if there is a product defect.

While we do not accept returns on Sealy Ease power bases, we stand by their quality with compelling warranties. Sealy Ease power bases have a 3-year full parts and labor warranty with a 25-year limited warranty on the frame. If you experience problems with your power base, call us 800-821-6621 to talk to the Ease specialists at the manufacturer. They can help, whether it’s a simple question or a warranty-related issue. You can read about our full return policy here.

You can start a return online here. You can find the full return policy here.