Is there an annual fee for the Fortiva® Retail Credit card?
No, there is not an annual fee for the card.
How do I log into my Fortiva® Retail Credit account?
You can log into your Fortiva® Retail Credit account at www.myfortiva.co...
Can I change when my Fortiva® Retail Credit payment is due?
You change your payment due date 1 time per calendar year. However, this...
Will my Fortiva® Retail Credit rate change for any reason?
No, your rate will not change for any reason.
Do I need to start making my payments to Fortiva® Retail Credit before receiving my order?
You do not need to start making payments until your order is shipped. Yo...
How long does it take to get approved for Fortiva® Retail Credit?
You will find out if you are approved once you submit your application.
If my Fortiva® Retail Credit application is approved, when will I receive my card?
If your application is approved, you will be issued a Fortiva® Retail Cr...
Do you offer split payment?
We do not offer split payment at this time. You can pay with a credit/de...
How do I apply for financing?
You can apply for financing here.
If I don't have my Wells Fargo account number handy, can I still use it to purchase online or by phone?
Cocoon by Sealy® does not keep account information on file for privacy r...
I want to do a joint application. Is a pre-qualification available for joint applicants?
No, pre-qualification is not available for joint applicants.
Can I place an order if I am pre-qualified?
No, being pre-qualified does not result in a line of credit being opened...
I was pre-qualified for an amount lower than I need. Should I still apply for financing?
You may be approved for a different amount than you were pre-qualified f...
I didn’t get pre-qualified. Should I still apply for financing?
If you are not pre-qualified, that does not mean you will not be approve...
If I apply and am approved, am I guaranteed the same credit limit I was pre-qualified for?
No, you are not guaranteed to be approved for the same credit limit. Pre...
Can I apply directly without going through the pre-qualification process?
Yes, you can apply directly without first going through the pre-qualific...
What is the difference between the pre-qualification process and the application process?
The pre-qualification process gives an estimate of how much you might be...
What is a mattress recycling fee?
The mattress recycling program was enacted in December 2015 and is activ...
What is the order process?
Our ordering process is simple, so you can easily order exactly what you...